Órbita · applied AI by Alba Vision
It answers on WhatsApp. Your team decides.
Órbita answers your customers, checks your menu and prices, builds the quote and, when the customer confirms, leaves the request ready for your team to review.
Now in a pilot with Sankalpa
While Órbita chats, your team sees everything.
What your team seesExample
- LRLucía R.Hi, I'd like to orderNew
- AMAndrés M.Two set menus, for pickupQuote sent
- POOffice orderHow much is the set menu?Replying
- PGPaola G.Thanks, I'll come by at 2With your team
Request 1042Pending review
- Customer
- Lucía Ramírez
- Order
- Set menu × 2
- Delivery
- Pickup · Centro
- Payment
- Bank transfer, not verified
- Total
- $340
Check payment and availability before confirming the order.
What Órbita does.
Organizes conversations
And lets someone on your team review and serve the customer.
Checks your catalog
It uses the catalog and prices your business set up.
Prepares quotes
And registers the request only when the customer explicitly confirms.
Keeps track
It keeps references to check the status and avoid duplicate requests.
Your team always decides.
A registered request requires human review: it does not confirm a payment, a delivery or a kitchen order on its own. Your team keeps the responsibility for approving orders and can step in to serve the customer whenever needed.
WhatsApp and your data.
The connection uses the official WhatsApp Business Platform interfaces, when the business authorizes it and completes its registration with Meta.
Messages are encrypted on the server before being stored, and the data is not used for advertising or sold.
Now in a pilot with Sankalpa.
Sankalpa is the pilot customer, and the order integration with their system is in testing.
To learn more about Órbita, message Alba Vision on WhatsApp: +52 56 1690 8570.
Does your business serve customers on WhatsApp?
Tell us how you serve customers today and we'll see whether Órbita is right for you.